Return Policy

14-Day Return Window

You have 14 days from the date you receive your order to initiate a return. This gives you plenty of time to inspect your jewelry and make sure it meets your expectations.

Eligibility Requirements

To be eligible for a return, items must meet these conditions:

• •Unused & Unworn: The item must be in its original, unused condition
• •Original Packaging: All original packaging, boxes, and materials must be included
• •Proof of Purchase: Your order confirmation or receipt is required
• •Tags Attached: All manufacturer tags and labels must remain attached

Items Not Eligible for Return

Due to the nature of fine jewelry, the following items cannot be returned:

• ✓Custom designed or specially created pieces
• ✓Personalized or engraved jewelry
• ✓Resized rings or modified items
• ✓Jewelry with visible signs of wear, damage, or alteration
• ✓Special order or made-to-order pieces
• ✓Repair or restoration services

How to Initiate a Return

1. 1.Contact Us: Email info@skycojewelry.com with your order number and reason for return
2. 2.Receive Instructions: We'll provide you with return shipping instructions and a return address
3. 3.Ship the Item: Pack the item securely in its original packaging and ship it to the provided address
4. 4.Inspection: Once received, we'll inspect the item to verify it meets return eligibility
5. 5.Refund: Upon approval, we'll process your refund to your original payment method

Refund Processing

Exchanges

We're happy to exchange an eligible item for a different size, color, or style. Contact us at info@skycojewelry.com to arrange an exchange. Exchange items ship free when the original item meets return requirements.