Shipping & Returns Policy

Transparency and care in every order.

At Sky & Co Jewelry, every piece we create or restore is handled with exceptional care. Our shipping and return policies are designed to ensure clarity, security, and confidence with every purchase. Below you'll find detailed information about our processes and how to get support if you need it.

Shipping Policy

Sky & Co Jewelry securely ships orders throughout the United States.

Order Processing

Orders are typically processed within 1–3 business days
Custom jewelry pieces may require additional production time
Tracking information will be provided via email once your order ships

Local Pickup & In-Store Service

Customers located near our stores are welcome to visit in person.

Our Locations

Georgetown, Texas
723 W University Ave, Suite 115 | (512) 635-8628
Taylor, Texas
304 N Main St | (512) 352-5097

Many services such as repairs, resizing, and consultations can be completed in-store.

Returns & Exchanges

We accept returns or exchanges within 14 days of receiving your order.

Eligibility Requirements

Item must be unused and in original condition
Original packaging must be included
Proof of purchase is required

To initiate a return or exchange, contact us at skyandcotaylor@gmail.com with your order number and reason.

Items Not Eligible for Return

Due to the nature of fine jewelry, certain items may not be eligible for return:

Custom designed jewelry
Personalized or engraved pieces
Resized rings or modified items
Special order pieces

If you have questions about eligibility before purchasing, our team is happy to assist.

Refund Processing

Once your returned item has been received and inspected:

Refunds are processed within 5–7 business days
Refunds are issued to the original payment method used for purchase
Processing times may vary depending on your financial institution

Jewelry Repair & Services

For jewelry repair or restoration services:

Repair timelines vary depending on the type of service required
Customers will be notified when work is complete
All repair consultations include a free estimate before work begins

Our goal is to preserve the beauty and longevity of your jewelry.

Have Questions About Your Order?

Our team is here to help with shipping updates, repairs, custom pieces, or returns. We're committed to your satisfaction.

Contact Our Team

Email: skyandcotaylor@gmail.com | Georgetown: (512) 635-8628 | Taylor: (512) 352-5097